“Hi,
Thank you for contacting AllGenetics about your project. We would be delighted to help you with this analysis…”
This is the kind of first response you might receive when you contact AllGenetics. Behind it is one of our sales specialists: a real person.
From the very first interaction, we focus on communicating with our clients on a personal level, avoiding automated responses wherever possible. We want you to know who you are talking to and to feel that there is always someone on the other side ready to help.
The same approach extends to the laboratory. We treat every project as if it were our own. What happens if something does not go as expected during the wet-lab phase? Our first step is to carry out the necessary optimisations to resolve the issue. If the problem persists, we contact the client so that we can decide on the best way forward together. Throughout the process, we explain the steps we have taken and answer any questions that may arise. Again, there is always a real person available to talk to.
Once the analysis begins, each project is assigned to a genomics expert who becomes the client’s main point of contact. This expert oversees the analysis, prepares the final report and remains available to answer questions throughout the project.
The final report is designed to be publication-ready, with figures and text that can be used directly in scientific publications. And our support does not end when the results are delivered: clients can arrange free one-to-one discussions with our team to go through the findings and clarify any questions.
At AllGenetics, we believe that good science goes hand in hand with good communication. That is why we make every effort to build genuine person-to-person relationships, ensuring that our clients not only obtain the results they need, but also feel supported and comfortable working with us from start to finish.